abc’s of relationship selling through service 13th edition pdf – abc’s of relationship selling thr
abc’s of relationship selling through service 13th edition pdf – abc’s of relationship selling thr
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abc’s of relationship selling through service 13th edition pdf
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ABC's of Relationship Selling Through Service 13th edition is a comprehensive guide that focuses on the principles of relationship selling and customer service. The book emphasizes the importance of building long-term relationships with customers through providing exceptional service and understanding their needs. It covers topics such as communication skills, building trust, effective listening, problem-solving, and handling objections. The 13th edition includes updated information on technology and social media, as well as real-world examples and case studies to illustrate key concepts. Overall, the book offers practical advice and strategies for sales professionals to succeed in today's competitive marketplace by putting the customer first and fostering strong relationships based on trust and mutual benefit.